Commercial Customer Success | Upsell & Retain The Cs Way

[lovewarez]

Commercial Customer Success | Upsell & Retain The Cs Way
Published 12/2022
MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz
Language: English | Size: 4.28 GB | Duration: 3h 45m

Improving your customer's business is the only target we should strive for in CS. Let me teach you why.

What you'll learn
Understand the commercial role of Customer Success
Understand the influence of desired outcomes on all actions of Customer Success
Apply the 'desired outcomes' framework to your portfolio
Understand why people upgrade and be able to apply the learning in QBR calls / upsell calls
Understand what drives renewals and what doesn't
Understand how to apply the renewal framework effectively in renewal calls
Understand why commercial responsibility for upselling etc. does not lay with 'sales', but with customer success
Understand the subjectiveness of price perception during 'price increase' conversations

Requirements
Motivation to become proactive in Customer Success

https://www.udemy.com/course/commercial-cs/

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